FREQUENTLY ASKED QUESTIONS
WHERE AM I?
You are in Elysian Valley, also known as Frogtown. It is in Central Los Angeles, adjoining the Los Angeles River. It is a small community of families, artists, and small business alike. There are 7,700+ residents.
WHY DON'T YOU ANSWER YOUR PHONE?
Due to high volumes of folks dining in as well as multiple telemarketing and informational calls, we have made the switch to online ordering through Caviar. We are a very busy and tiny shop and aim to give the best service to every customer that walks through our door. Due to having all hands on deck, we simply cannot answer calls during service. You can always pop in and say hi, or email us in our "write" section. If you are having an issue with your Caviar order, please contact their support via text at 866-612-7021. We encourage you to stop by on a day off or when you have some time to check out what we do out of our 226sqft!
DO YOU TAKE CREDIT CARDS?
We take all major credit cards in addition to cash.
WHY PUBLIC RADIO NAMES FOR YOUR SANDWICHES?
We are avid listeners and members of public radio and KPCC. We love & support public radio, and we wanted to celebrate it and its amazing hosts!
WHY DO YOU ASK FOR NO SUBSTITUTIONS?
A few reasons!: We wish to remain consistent and original. Peter has worked hard on all of our recipes, and the builds are intended to give you a flavor combination that is unique and delicious. We aim to stay true & uphold this in order to stay unique. We always respect allergies and dietary issues, and we do our best to accommodate them. If you don't have them, we encourage you to branch out!
WHY DO YOU RUN OUT OF BREAD OR SELL OUT SOMETIMES?
We are the essence of a tiny operation. Our shop is 226ft in it's entirety, and we are limited on space and supply. We make everything fresh daily, and we aim to waste as little as possible at the end of the day. So, when we run out, we run out!
WHY WON'T YOU SWITCH BREADS?
Peter designed each sandwich to be built, seasoned, and structured around it's bread. The bread completes the flavor! If we switch the bread, we compromise that. In addition, our small supply and stock would not allow us to customize every sandwich.
WHY DO YOU RANDOMLY CLOSE SOMETIMES?
Being a tiny operation, sometimes things come up or we need a break, and we have to close. We always give one week's notice at the shop, and let everyone know on our social media accounts!
WHY CAN'T I BRING MY DOG INSIDE THE SHOP?
We are huge animal lovers, with two dogs ourselves. State health code and safety does not allow us to let pets in. However, we welcome pets on our patio! Animals performing a service are always welcomed inside by us and by law. We have a hitching post on the telephone pole out front, and we will come out and give them lots of water and hugs! While you wait for your sandwich, snap a photo, upload it to Instagram, and tag it #dogsofwaxpaper
DO YOU CATER?
We cater on a case by case basis due to our small staff and supply. Always feel free to inquire with us in our WRITE section, and we will do our best to accommodate!
THANK YOU! ALWAYS FEEL FREE TO REACH OUT WITH QUESTIONS!